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Frequently Asked Questions
Do you ship internationally?
We are pleased to announce that, as of April 1, 2015, Pinch Provisions will be launching in Canada, Europe, and Australia very soon. Please sign up for our newsletter to be the first to know when we launch in your country or region. If you are a vendor in Canada, the United Kingdom, France, or Australia looking to offer Pinch overseas, please complete a vendor application here.
If you live outside of the locations listed above, you should sign up for the newsletter below, and we will let you know when Pinch is closer to launching in your country or region. As of April 1, 2015, we have no additional information to announce. You can receive the very latest information we have through our newsletter and via our social media channels.
Can I return an item that I purchased online?
If you are unsatisfied with your order for any reason, you may return it. Please read our return policy.
How quickly will my order be processed?
Unless an item is on backorder, all orders are processed within 1-3 business days. We will notify you by email if one or more of your items are temporarily unavailable.
What are my shipping options?
We offer Ground, Three-Day Select, Two-Day, and Overnight shipping options, all via UPS. We are pleased to offer $5 flat-rate ground shipping and free shipping on orders $100+ (excluding Alaska, Hawaii, and Puerto Rico). Customers must select these options at the time of checkout.
What if I choose the incorrect shipping option?
Pinch Provisions does not assume liability for the shipping options chosen by customers. If a customer chooses a shipping method that does not meet his or her needs, please call (847) 545-9500 right away and we will amend the shipping method if the order has not been shipped and refund or bill the difference in cost. If the order has already been shipped, you may return the item in accordance with our return policy, but the cost of shipping is non-refundable.
Which stores carry Pinch Provisions?
If you'd like to know where you can purchase our products locally, please call us at (847) 545-9500 and we will provide you with retail stores near you.
How do I carry your products in my store?
Please visit our wholesale application page for more information.
Do you provide gift wrapping services?
We do not offer gift wrapping services at this time, but we do offer complimentary gift cards that you can redeem at check-out. We can provide one gift card per mailing address free of charge.