Privacy Policy

Last updated: September 13, 2025

Pinch Provisions operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pinch Provisions is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we only process your personal information when we have a valid legal basis to do so under applicable law. The legal bases we rely on include:

  • Contract: to fulfill your orders, process payments, ship products, and provide Services.

  • Consent: for specific purposes such as marketing communications or the use of non-essential cookies. You may withdraw your consent at any time.

  • Legitimate Interests: to prevent fraud, improve Services, and market similar products to existing customers, provided your rights are not overridden.

  • Legal Obligations: to comply with tax, accounting, or regulatory requirements.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.

  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here: Shopify Privacy Portal Link.

Roles of Controller and Processor

For purposes of the GDPR:

  • Pinch Provisions is the “data controller” of your personal information. This means we determine the purposes and means of processing your data.

  • Shopify primarily acts as our “data processor,” processing personal information on our behalf. In certain cases, Shopify may also act as an independent “data controller,” for example, when providing fraud prevention services or aggregated analytics. Please see the Shopify Privacy Policy for more details.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to comply with legal, accounting, or reporting requirements. In general:

  • Order and transaction data: kept for 7 years to comply with tax and accounting obligations.

  • Account information: retained until you delete your account or request erasure.

  • Marketing information: retained until you opt out of receiving marketing communications or withdraw your consent.

  • Customer service communications: retained for up to 3 years after your last interaction with us.

When we no longer require your personal information for these purposes, we will securely delete or anonymize it.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. These technologies help us:

  • Operate the site and provide essential functionality (strictly necessary cookies).

  • Analyze traffic and usage patterns (analytics cookies).

  • Deliver marketing and advertising that may be relevant to you (marketing cookies).

Where required by law, we will request your consent before setting non-essential cookies on your device. You may manage or withdraw your consent at any time through our cookie banner or browser settings. For more information, please see our Cookie Policy.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know

  • Right to Delete

  • Right to Correct

  • Right of Portability

  • Right to Opt out of Sale or Sharing for Targeted Advertising

  • Managing Communication Preferences

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Automated Decision-Making and Profiling

We may use limited profiling (such as analyzing your purchases and browsing history) to provide you with product recommendations or targeted advertising. We do not engage in automated decision-making that produces legal or similarly significant effects on you. You have the right to object to profiling at any time by contacting us using the details below.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Your EU/UK Rights and Supervisory Authority

If you are located in the EEA, UK, or Switzerland, you also have the right to lodge a complaint with your local data protection authority.

If you are an EU resident, you may also contact our appointed EU representative under Article 27 GDPR:

[Insert EU Representative Company/Name]
[Insert Address]
Email: [Insert Representative Contact]

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), provides you with additional rights regarding your personal information. This section supplements the information provided elsewhere in this Privacy Policy.

Notice at Collection

We collect the categories of personal information described in this Privacy Policy for the purposes stated above. These categories may include:

  • Identifiers (such as your name, email, phone number, billing/shipping address, IP address, account login details).

  • Commercial information (such as purchase history, transaction details, items viewed, wish lists).

  • Financial information (such as credit/debit card details and other payment information).

  • Internet or network activity (such as browsing behavior, interactions with our website, device identifiers).

  • Geolocation information (such as approximate location derived from your IP address).

  • Inferences drawn from the above categories to personalize your shopping experience.

  • Sensitive personal information (such as account login credentials and financial/payment details). We use sensitive personal information only to provide the Services (e.g., to process transactions) and not for any secondary purpose.

We may disclose these categories of personal information to our service providers (such as payment processors, shipping companies, analytics providers, and IT service providers), our advertising and marketing partners, and our affiliates.

We may also “share” personal information for cross-context behavioral or targeted advertising, as defined under California law.

California Consumer Rights

If you are a California resident, you have the following rights under the CCPA/CPRA, in addition to those described in the “Your Rights and Choices” section above:

  • Right to Know/Access: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes, and the categories of third parties with whom we share your personal information.

  • Right to Delete: You may request that we delete personal information we maintain about you, subject to certain exceptions.

  • Right to Correct: You may request that we correct inaccurate personal information we maintain about you.

  • Right to Opt Out of Sale or Sharing: You may request that we not “sell” or “share” your personal information for targeted advertising purposes. You can exercise this right at any time by clicking the “Do Not Sell or Share My Personal Information” link on our website or by contacting us using the details below.

  • Right to Limit Use of Sensitive Personal Information: You may direct us to limit the use of sensitive personal information to that which is necessary to provide the Services.

  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.

  • Right to Appeal: If we deny your request, you may appeal our decision by contacting us at info@pinchprovisions.com with “CCPA Appeal” in the subject line.

How to Exercise Your Rights

You may exercise your rights by contacting us at info@pinchprovisions.com or by mailing us at the address listed below. We may need to verify your identity before processing your request, and you may also designate an authorized agent to make requests on your behalf.

We will respond to your request within the timeframes required by California law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@pinchprovisions.com or contact us at:

Pinch Provisions
1515 Carmen Drive
Elk Grove Village, IL 60007
United States